On April 19th, the Contractor’s Bonding Assistance Program (CBAP) held its second free seminar of the year. The seminar, which focused on implementing a quality infrastructure, was attended by small local contractors from Alameda County.
The event featured Deirdre Mercedes — owner of OPAL, Quality Systems Management which she founded in 1998. OPAL is a service organization that provides consulting, training, coaching and program management assistance in support of organizational improvement and implementation of quality & environmental management system standards. Deirdré focuses on improving business processes, promoting continuous improvement and facilitating growth and development.
“The seminar was very helpful,” said attendee Gary King. “I have learned quite a bit and now understand what I need to establish my businesses infrastructure.”
Every seminar/workshop CBAP hosts gives contractors and vendors an opportunity to connect with professionals who do exactly what they do. CBAP takes a holistic approach to our services, helping contractors gain knowledge, strategies, and techniques to increase their bonding capacity and improve their administrative skills.
For more information about the Contractor’s Bonding Assistance Program (CBAP), be sure to visit our website or give us a call at 510-740-6922.